Hello Joe. Thank you for providing a beautiful casket for my mother. While the color was closer to cooper than gold, it was still a beautiful casket. May only note would be to improve communication to your clients, especially surrounding delivery date/times. As you can imagine, the time surrounding when a purchase of a casket is often very stressful and timelines may also be constrained. Actively (and proactively) communicating with your clients, I'm sure would be greatly appreciated. It is stressful to not get return calls. In the end, all was good and I thank you for that.